Privacy Policy for Suarasama.com
1. Introduction
At Suarasama.com, we are firmly committed to protecting the privacy and personal data of our users. In accordance with international data protection standards, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), we ensure your personal information is handled with diligence, transparency, and a privacy-first approach.
We recognize our responsibility to safeguard the trust you place in us. Whether you are browsing our website, setting up an account, purchasing products, or contacting our support team, we endeavor to collect only the data necessary, process it lawfully, and secure it effectively.
2. Scope of this Policy and Role of Data Controller
This Privacy Policy applies to all personal data collected through our website, suarasama.com, and related services. This document governs how we collect, store, use, and share your personal data.
Suarasama.com operates as the data controller, meaning we determine the purposes and means of processing your personal data. If you have any questions about the data collected or wish to exercise your rights, you may contact us directly at [email protected].
3. Categories of Personal Data We Process
We process the following categories of personal data:
a. Usage Data – Information relating to your interaction with our website, including browser type, IP address, device identifiers, access times, referring URLs, and session duration.
b. Account Data – Information you provide during the account registration or order process, such as full name, billing and shipping address, email address, and phone number.
c. Profile Data – Information related to your user preferences, purchase history, browsing behavior, and interactions with products and services.
d. Communication Data – Records of your communications with us, including support ticket content, contact forms, email correspondence, and feedback submissions.
e. Technical Data – Information about your device and system including operating system, device type, browser plugins, connection type, language settings, and firmware.
f. Transaction Data – Data relating to purchases made on suarasama.com, such as payment method (processed via secure third parties), currency, delivery tracking, and order history.
g. Preference Data – Information relating to your marketing and communication preferences, product interests, notification settings, and opted-in consents for promotional content.
4. Legal Bases for Processing Personal Data
We rely on the following lawful bases under the GDPR and other applicable laws:
– Consent: Where you have given explicit consent, such as subscribing to a newsletter or enabling cookies.
– Contract: Where processing is necessary to fulfill a contract with you, such as delivering an order.
– Legal Obligation: Where processing is required to comply with regulatory or legal duties.
– Legitimate Interests: Where necessary for our operational interests, including improving website functionality, fraud prevention, or customer support, provided such interests do not override your data protection rights.
5. Your Data Protection Rights
Under GDPR and CCPA regulations, you have the following rights concerning your personal data:
– The Right to Access – You can request a copy of the personal data we hold about you.
– The Right to Rectification – You may request correction of incomplete or inaccurate data.
– The Right to Erasure – You may request deletion of your data where lawful grounds apply.
– The Right to Restrict Processing – You may request temporary suspension of processing under specific circumstances.
– The Right to Data Portability – You may request to receive your data in a structured, commonly-used, machine-readable format.
– The Right to Object – You may object to the processing of your data on grounds relating to your situation where we rely on a legitimate interest.
– The Right to Opt-out – California residents may opt out of the sale or sharing of personal information under the CCPA.
To exercise your rights, contact us at [email protected]. We will respond to your request in accordance with applicable laws.
6. Security Measures
To protect your data against unauthorized access, loss, misuse, or alteration, Suarasama.com implements robust security practices. These include:
– End-to-end encryption for sensitive transaction data
– Role-based secure access controls
– Regular backup and disaster recovery protocols
– Continuous monitoring of our systems and platforms
– Staff training on privacy and data protection principles
All third-party service providers handling user data on our behalf must adhere to equivalent security and privacy standards.
7. International Data Transfers
Where your personal data is transferred outside your jurisdiction—including to countries that may not offer the same level of protection—we ensure such transfers are lawfully safeguarded using:
– Standard Contractual Clauses approved by the European Commission
– Compliance with the EU-U.S. Data Privacy Framework (where applicable)
– Additional technical and organizational measures to protect transferred data
8. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, subject to applicable laws. Data retention periods are as follows:
– Usage and Technical Data: up to 26 months
– Account and Transaction Data: 7 years (for legal and fiscal obligations)
– Communication Data: 3 years after last interaction
– Marketing and Preference Data: until consent is withdrawn or 2 years from last activity
Once the relevant retention period ends, data is either irreversibly anonymized or securely deleted.
9. Cookie Policy
Suarasama.com uses cookies and similar tracking technologies to enhance your online experience. Cookies are categorized as follows:
– Essential Cookies – Required for basic site functionality and secure authentication.
– Functional Cookies – Enable personalized user settings and preferences.
– Performance & Analytics Cookies – Help us understand how users interact with the site for optimization.
– Marketing Cookies – May deliver tailored ads or content, with your consent.
We provide detailed notice and options related to cookie use when you first visit the website. For further details, see Section 10 below.
10. Cookie Management and Compliance
In compliance with the GDPR and CCPA, users have granular control over cookie usage:
– You may accept or reject non-essential cookies through our cookie consent banner.
– You can adjust browser settings to block or delete cookies entirely.
– California residents may request opt-out of tracking technologies considered sharing under CCPA.
To update your cookie preferences at any time, visit the “Cookie Settings” link in the footer of suarasama.com.
11. Children’s Privacy Protection
Suarasama.com is not directed toward nor knowingly collects personal data from children under the age of 13. If we become aware that data has been collected from a child without appropriate parental consent, we will take immediate steps to delete such data. If you believe we have collected data from a child, please contact us at [email protected].
12. Policy Updates
We may modify this Privacy Policy to reflect changes in legal requirements, technical advancements, or business operations. Updated versions will be posted on suarasama.com, and where required by law, users will be notified via email or website notices. Continued use of our services after changes implies acceptance of the revised policy.
13. Contact Us
For questions, concerns, data access requests, or to exercise your privacy rights, please contact:
Suarasama.com Privacy Team
Email: [email protected]
We take privacy seriously and aim to respond to all inquiries promptly and in compliance with applicable laws.
This Privacy Policy reaffirms Suarasama.com’s compliance with global data protection standards and our commitment to treat your information with care and respect. Please reach out to us at [email protected] with any privacy-related concerns.
